1. Full Refund Eligibility
- We offer a 100% full refund in the following situations:
- If the customer cancels the booking before the scheduled appointment time.
- If the salon cancels the order or is unable to fulfill the service.
- We believe in fairness and flexibility, which is why no cancellation charges or deductions will apply in these cases.
2. Refund Processing Time
- In most cases, the refund amount will be processed instantly and credited back to your original payment method.
- However, depending on your bank or payment gateway, it may take 3 to 5 working days for the refund to reflect in your account.
- In exceptional cases, the refund process may take a maximum of 7 working days.
- Please note that weekends and public holidays are not considered working days for banking operations.
3. Mode of Refund
- Refunds will be made directly to the original source of payment, whether it was through UPI, credit/debit card, or net banking.
- Once the refund is initiated, you will receive a confirmation message or email with the refund details.
4. Customer Support
- If you have any concerns or do not receive your refund within the specified timeframe, please feel free to reach out to our support team.
- We are always here to assist you.
5. How to Cancel or Reschedule
- You can cancel or reschedule your appointment by logging into your Bridal Touches account or by contacting our customer support team at [+91 8699899972].
- Exceptions: In case of unforeseen circumstances such as natural disasters, pandemics, or other emergencies, Bridal Touches reserves the right to modify its cancellation and refund policies as necessary.
- Contact Us: For any questions or concerns regarding our refund and cancellation policy, click contact us.
- Note: By booking an appointment through Bridal Touches, you acknowledge that you have read, understood, and agree to abide by our refund and cancellation policy.
- Thank you for choosing Bridal Touches. We look forward to providing you with an exceptional salon experience!
